Employee Resourcing and Service Delivery among Non-Academic Staff of Public Universities in Southeast, Nigeria

Abstract

This study investigates employee resourcing and service delivery among non-academic staff of public universities in South-East Nigeria. It highlights the critical role these staff members play in supporting academic functions and enhancing institutional effectiveness. The study employed a survey research design to investigate a large population. The area of this study consists of Nnamdi Azikiwe University, Awka, University of Nigeria, Nsukka, Alex Ekwueme Federaal University, Ndufe Alike, Ebonyi, Federal University of Technology, Owerri and Micheal Okpara University, Umudike, Umuahia. With a total population of 11,630 and sample size of 388 which was determined using Taro-Yamani formula, simple random sampling was used to ensure equal opportunity for each institution to be selected in the survey. The hypotheses formulated was tested using Pearson’s Moment Correlation Coefficient Analysis. All analysis were undertaken using the statistical package for social science (SPSS) version 27.Findings revealed a strong correlation between quality hires and improved service delivery (r = 0.923, p < 0.05), and between retention rates and staff responsiveness (r = 0.848, p < 0.05). The study recommends the need for strategic employee resourcing initiatives, including enhanced training, better infrastructure, and improved union cooperation, to ensure effective service delivery and overall institutional performance.