CAPACITY BUILDING AND EMPLOYEE SERVICE DELIVERY IN NNAMDI AZIKIWE UNIVERSITY AWKA, 2019 - 2024

Abstract

This study examined Capacity Building and Employee Service Delivery in Nnamdi Azikiwe University, Awka from 2019 to 2024. The specific objectives includes;   to examine the types of capacity-building programs in Nnamdi Azikiwe University Awka; to analyze the effect of capacity-building programs on employee service delivery in Nnamdi Azikiwe University, Awka and to identify the challenges faced in the implementation of capacity-building programs in the University. The study covered 2019 to 2024 which was the period under the Vice-Chancellorship of Prof. Charles Okechukwu Esimone. The study was anchored on Human Capital Theory by Becker, (1964), which emphasizes the value of investing in individuals to increase organizational performance. A descriptive survey design was adopted which enabled the researcher to generate data from a large audience. The Population of the study was 6,350 which includes both the teaching and non-teaching staff of the University while Taro Yamane technique was used to draw sample size of 350 used for the study. Pearson’s correlation was used to test the hypotheses. The findings of the study shows that various capacity building programs such as conferences, seminars, workshops, leadership training programs, ICT trainings had serious effect on the employees leading to service delivery. However, certain issues such as insufficient funding, epileptic power supply, and poor internet network among others are some of the challenges. It was therefore recommended that the University should allocate more resources to capacity-building initiatives, again, the University solar plant should be functional to overcome the problem of power supply and finally, there should be provision of adequate internet facilities for stable internet network.