DIVERSITY MANAGEMENT INCLUSION AND EMPLOYEE PRODUCTIVITY AMONG BANK EMPLOYEES IN LAGOS METROPOLIS

Abstract

This study investigates the relationship between diversity management, inclusion, and employee productivity among bank employees in Lagos Metropolis. Specifically, it examines four key areas: the effect of diversity team building, the impact of diversity recruitment, the role of diversity training, and the influence of workplace inclusivity on employee productivity. Using a survey questionnaire, the study collected data from 120 participants, with 115 completed responses returned. The data was analyzed using SPSS software, employing frequency and percentage distributions for descriptive statistics, and multiple regression analysis for hypothesis testing at a 0.05 significance level. The findings from the study revealed that organizations that promote diversity and inclusion experience higher employee engagement, job satisfaction, and productivity. Employees in inclusive work environments, where diverse perspectives are valued, reported increased motivation and commitment to their roles. The study highlights that diversity team-building activities encourage collaboration among employees from various backgrounds, fostering a culture of mutual respect and creativity, which ultimately enhances productivity. Moreover, the research found that diversity training programs positively influence employee productivity by improving cultural competence, reducing biases, and enhancing interpersonal communication. The study also emphasized the importance of workplace inclusivity in driving productivity, where employees feel valued and have equal opportunities for career advancement. In light of these findings, the study recommends that organizations implement structured diversity team-building programs, strengthen their recruitment practices to ensure diversity, and invest in continuous diversity training to maximize employee productivity.