ARTIFICIAL INTELLIGENCE: A RESOURCE TOOL FOR ACADEMIC SERVICE DELIVERY IN NIGERIA

Abstract

This study explores the role of Artificial Intelligence (AI) as a resource tool for academic service delivery in Nigerian institutions. With the growing global demand for AI technologies, Nigerian educational institutions have begun to adopt AI tools to enhance personalized learning, streamline administrative processes, and improve student engagement. The research utilizes a qualitative approach, involving semi-structured interviews, focus group discussions, and document analysis from academic and administrative staff, as well as students in selected universities and colleges. Thematic analysis was employed to identify key themes, including AI’s impact on personalized learning, administrative efficiency, and the challenges of adoption. The findings reveal that AI has significantly improved personalized learning experiences and administrative workflows, but the widespread adoption of AI is hindered by infrastructure gaps, financial constraints, and a lack of digital literacy. Based on the findings, recommendations are made to address these challenges, including increasing infrastructure investments, providing digital literacy training, fostering public-private partnerships, and developing policies to guide AI adoption. This study concludes that with adequate support and resources, AI has the potential to revolutionize academic service delivery in Nigeria, improving the efficiency and quality of education.