RISK MANAGEMENT AND EFFECTIVE SERVICE DELIVERY IN PUBLIC SECTOR ORGANISATIONS:: THE NIGERIAN EXPERIENCE

Abstract

Risks are unexpected but possible occurrences in any given human society, especially organized work environment, hence, there is need to identify and manage them appropriately to ensure improved service delivery in Nigerian public sector organisations. The objective of this paper, therefore, is to determine the effect of risk management practices on service delivery in Nigerian public sector organisations. Data for this study were elicited from secondary sources. Findings show that persistent gaps in risk management practices across Nigerian public institutions, limited integration of risk management into strategic planning and human capacity constraints undermine effective risk management practices in Nigeria. The study concludes that by anticipating, assessing, and mitigating risks, public institutions can improve service quality, enhance public trust, and ensure continuity. It recommends that there is urgent need on the part of government and relevant stakeholders to ensure the strengthening risk management policies in Nigeria, aimed at improved service delivery by institutionalising risk management policies, integrating risk management into strategic planning, enhancing staff training and capacity building.