Published 18-03-2026
Keywords
- Digital Transformation,
- Administrative Efficiency,
- Cloud Computing,
- Artificial Intelligence,
- Virtual Collaboration
- Administrative Coordination,
- Bureaucratic Efficiency,
- Operational Responsiveness,
- United Nations,
- Technology Acceptance Model ...More
How to Cite
Abstract
This study examined digital transformation and administrative efficiency in the United Nations. The study was motivated by the growing need for international organizations to improve administrative coordination, bureaucratic efficiency, and operational responsiveness through the adoption of digital technologies. Specifically, it sought to examine the effect of cloud-based information systems on administrative coordination, assess the influence of artificial intelligence tools on bureaucratic efficiency, and determine the effect of virtual collaboration platforms on operational responsiveness in the United Nations. The study adopted the Technology Acceptance Model (TAM) as its theoretical framework. A descriptive research design using a case study approach was employed. The study relied mainly on secondary sources of data obtained from reliable sources. Data collected were analyzed qualitatively using descriptive content analysis. Findings revealed that cloud-based information systems significantly improved administrative coordination through enhanced communication, centralized data management, improved information accessibility, and effective institutional collaboration. The study further found that artificial intelligence tools positively influenced bureaucratic efficiency by reducing administrative delays, improving workflow automation, strengthening data analysis, and enhancing decision-making processes within the organization. The study concluded that digital transformation has significantly improved administrative efficiency in the United Nations through enhanced coordination, communication, decision-making, and operational performance. The study recommended that the United Nations should strengthen the adoption of cloud-based systems, invest more in artificial intelligence technologies and staff digital training, and improve virtual collaboration infrastructure and cybersecurity measures across its agencies and regional offices.