RELATIONSHIP BETWEEN ORGANISATIONAL STRESS AND JOB SATISFACTION AMONG THE NON-TEACHING STAFF OF NNAMDI AZIKIWE UNIVERSITY AWKA

Abstract

This study examined the relationship between organizational stress and job satisfaction among non-teaching staff at Nnamdi Azikiwe University, Awka. The specific objectives were to determine the relationship between work overload and job satisfaction among non-teaching staff; and to ascertain the relationship between role conflict and job satisfaction among non-teaching staff. Two research questions and hypotheses guided the study. The study was anchored on Job–Demand-Control Model by Karasek, as a framework for analysis. Descriptive survey research design was employed for the study. The target population was 4,200 non-teaching staff of Nnamdi Azikiwe University, Awka. A sample size of 336 was determined using the Taro Yamane’s formula. Data were collected using structured questions with 5-point Likert scales. Data were analyzed using the descriptive statistics of percentages and means, and inferential statistics of Pearson’s Product Moment Correlation with the aid of Statistical Package for Social Science (SPSS). The findings revealed that all the variables (work-overload, and role conflict; and job satisfaction) yielded significant negative relationship on each other. The study concluded that organizational stress has significant negative relationship with job satisfaction. The study, therefore, recommends that the university management should implement strategies to reduce work overload among non-teaching staff, such as better task delegation and workload distribution, to enhance their job satisfaction and overall performance; Clear role definitions and effective communication can reduce role conflict and help staff to better understand their roles, which in turn decreases stress resulting from conflicting demands.