EFFECT OF MOTIVATION ON WORKERS SERVICE DELIVERY IN MINISTRY OF HOUSING ASABA, DELTA STATE, NIGERIA

Abstract

The study focused on the effect of Motivation on Service Delivery of Workers in Ministry of Housing Asaba, Delta State. The main objective of the study is to ascertain the effect of Motivation on Service Delivery of Workers in Ministry of Housing Asaba, Delta state. This study sought to ascertain the effect of motivation on employee service delivery in Delta State Ministry of Housing. The study adopted descriptive survey design. The population of the study was the entire staff of the ministry which is one hundred sixty-five (165). Since, the population of the study is not much therefore, the entire population was used as the sample size which is one hundred and sixty-five (165). For the empirical review thirty (30) different scholars research work were reviewed in the related literature. However, two theories discussed for the theoretical framework such as Douglas Mcgregor theories of X and Y and Victor Vroom's expectancy theories, but the work is hinged on Douglas Mcgregor Motivational Theories X and Y of 1960. Structured questionnaires were used for primary data collection. Data collected were presented and analysed using simple percentage calculation and tables. Findings showed that good salary structure impact service delivery among workers in Delta state ministry of Housing Asaba Delta State. The study concluded that payment of bonuses motivates workers to deliver efficient services and employees put in extra effort when they expect to receive bonuses. It recommended frequent bonus packages for workers, as well as good salary structure to enhance effective and efficient service delivery in the organisation.