SALARY AND WAGES ADMINISTRATION ON EMPLOYEES' SERVICE DELIVERY INTHE ANAMBRA STATE CIVIL SERVICE COMMISSION

Abstract

Salary and Wages Administration and Employee's Service Delivery has been a high priority subject for
organizational researchers and practitioners alike. The main problem of this study is to examine how the Wages and
Salary administration affects employees' service delivery in Anambra State Civil Service Commission, Awka. Within
the framework of the Abraham Maslow's theory, the study examined the effects of Salary and Wages Administration
and Employees' Service delivery in Anambra State Civil Service Commission (ASCSC), Awka, South-East, Nigeria.
The specific objectives were to determine the extent to which adequate and timely renumeration enhanced
Employees' commitment to work in ASCSC; to find out to which extent, fringe benefits enhanced the quality-ofservice
delivery in ASCSC; and to determine the extent to which payment of Bonuses enhanced the ability of
workers to meet deadlines in ASCSC. The study was guided by three research questions and hypotheses. The
study adopted the survey design. It relied on the Primary and Secondary data collection to select the sample
population. Descriptive and Inferential statistical tools was used. The opinion of respondents was presented in
tables, percentages, standard deviations and average were used as descriptive statistical tools, while T-test
analysis of SPSS 16.0 was used to test the research hypotheses.
Findings of the study show that there is a significant positive relationship between Salary and Wages Administration
and employees' commitment to work in Anambra State Civil Service Commission, Awka; that payment of fringe
benefits has significant effect on the quality-of-service delivery in Anambra State Civil Service Commission, Awka;
and that payment of bonuses has significant effect on the ability to meet deadlines in Anambra State Civil Service
Commission, Awka. Given the pivotal role that Salary and Wages administration plays in this 21st century, the
commission as a matter of policy should create a good motivational tool that could motivate the employees to
greater efficiency and effectiveness. The commission's management in particular and public organisations in
general should therefore, ensure that the Salary and Wages Administration is good enough to support employee's
service delivery by improving working conditions. Since payment of overtime is at the core of influencing
employees' ability to meet deadline, the commission's management should work hard at availing every needed resource in making sure that the work environment supports their employee's ability to perform.