Reward System and Employee Service Delivery in Nigeria Public Sector Organisations:: Issues and Prospects

Abstract

Reward systems remain one of the most critical instruments for motivating employees and enhancing organisational performance, particularly in public sector organisations where service delivery directly affects citizens’ welfare. In Nigeria, persistent challenges such as poor service quality, low employee morale, corruption, and inefficiency have drawn attention to the adequacy of existing reward structures. The objective of this paper, therefore, is to determine the effect of reward system on employee service delivery in Nigerian public sector organisations. Drawing from theoretical perspectives, empirical studies, and recent policy reforms, it examines the nature of reward practices in Nigeria, identifies key issues affecting their effectiveness, and explores prospects for reform aimed at improving service delivery outcomes. Data for this study were elicited from secondary sources. Findings show that persistent weaknesses in reward administration have contributed to poor service outcomes, low morale, and public dissatisfaction. The study concludes that policymakers should prioritise regular review of salary structures, strengthen performance appraisal mechanisms, reduce political interference in reward administration, promote a balanced mix of financial and non‑financial rewards, and invest in continuous training and development of public servants.