RECORDS MANAGEMENT PRACTICES AND SERVICE DELIVERY IN FEDERAL POLYTECHNICS IN SOUTH EAST, NIGERIA.

Abstract

This study aimed to evaluate the impact records management practices on service delivery of Federal Polytechnics in South-East Nigeria. The study was guided by the following objectives: To assess the extent to which record management practices contribute to timely service delivery at Federal Polytechnics in South-East Nigeria and to assess the extent to which records management practices contributes to the transparency and accountability at Federal Polytechnics in South-East Nigeria. The study was guided by the system theory. The study adopted a survey approach and purposive sampling technique for sample selection. Structured questionnaire was employed specifically designed to solicit their view about the study and analyse the scoring response. Frequency counts, percentage and mean scores were used to answer the research questions while inferential statistics such as Pearson Correlation coefficient and Chi-square analyses was adopted to test hypotheses at a 0.05 level of significance. Findings of the study were that there is a relationship between record management practices and service delivery of Federal Polytechnics in South-East Nigeria and   record management practices have significant contributions on the transparency and accountability of Federal Polytechnics in South-East Nigeria.